Policies

Please Note:

The new Eskell is under construction and scheduled to open Fall 2017. Our new address is 2029 Western Ave. Chicago, IL 60647. We look forward to our big opening. Check our Instagram and Facebook for the latest updates!

Payment

We accept all credit cards – Visa, MasterCard, American Express, and Discover.

Returns & Exchanges

While we are confident that you will love your purchase from Eskell, if you are not satisfied with your item please contact us by email at eskell@gmail.com with RETURNS in the subject line.

We will be happy to issue a full refund or exchange on full price items that are returned-unworn, unwashed with tags and original invoice. Eskell will honor this return policy if the item is received with in 14 days of its original purchase. Refunds will be issued only to the card used at time of purchase. If you would like a credit, please let us know at the time of return.
We cannot accept returns or exchanges on apothecary products, swimwear, intimates, books, or fragrances.

Shipping

All items shipping within the U.S. are sent via UPS Ground. Orders recieved after 3 p.m. we will be sent the next business day. We will contact you with your tracking information whe your package is prepared.

International orders will either ship via UPS or USPS.

Tax

All Illinois residents will be charged the normal sales tax rate, which is currently 10.25 %.

Gift Wrapping

Please let us know if your purchase is a gift. We will be happy to wrap your item or include a personal note.

Privacy

Eskell does not share any personal information to any outside source. All transactions are kept private and all information is confindential. Transactions at Eskell.com are conducted through authorize.net.